Returns and exchanges

Return a product

The return can be made within 14 days from the purchase. If you want to return any ordered products, please let us know by sending us an email about it at rabbit@regnum.pl Upon confirmation you can send the products back within another 14 days.

The cost of returning the order to the store is paid for by the Customer. The filled out form should be returned with the receipt, the order and all additional items sent with the order to this address:

Rabbit&Friends, REGNUM
Staniewicka 14,
03-310 Warsaw
POLAND

To register a return, you have to send an e-mail to rabbit@regnum.pl mentioning the following information: - the order number - personal details (name, address, phone number) - if you would like to return or exchange the products - the reason of return if there is any Terms and Conditions for Exchanges and Returns: You may only return items that were purchased from our webshop. The item must be returned undamaged and unworn in the original packaging with the label still attached. Once your order has been delivered, you have 14 days to start the exchange or return procedure. After that period, it is no longer possible to return the product.

The cost and risk of sending the product back shall be borne by the purchaser. You can decide for yourself on which way you do the shipment. Once we have received the return in our warehouse, you will be notified by e-mail. After reception and acceptation of your return, the corresponding amount will be transferred back to your account within 14 days after receiving the item, provided that the product meets all requirements stated above. If the return is sent back with no or insufficient postage, this amount will be deducted from the refund. Any returns that are posted outside of the return period will not be accepted.